Return Policy & Warranty
Returns
Every sale here is different — a skid steer attachment, a 40ft container and a mini excavator do not come back the same way. Rather than bury you in fine print, we handle returns person to person. Call us within 30 days at (940) 400-0305 and we will sort it out.
Damaged, wrong, or not as described
That one is on us. If an item arrives damaged, we sent the wrong thing, or it is not what we told you it was, we will replace it or refund you at our cost. If it was delivered, note the damage on the freight bill where you can and send us photos. If you are picking up, tell us before it leaves the lot.
Changed your mind
Items in unused condition can come back within 30 days. A restocking fee may apply, and we will quote it to you up front before you return anything — no surprises after the fact. Return transport is the buyer's responsibility unless we got the order wrong. Items that have been used, run, installed or modified are not eligible.
Sold as inspected
We would rather you buy the right machine than send one back. You are welcome to come out and inspect any unit before you pay, and to bring your skid steer, tractor or excavator to test fit an attachment. If you cannot get here in person, call and we will walk you through it honestly, including anything we would want to know if we were the ones buying. What we tell you about a unit, we stand behind.
Manufacturer Warranties
Most of what we sell is new, and some of it carries a warranty from the manufacturer. Where that is the case, the warranty is provided by the manufacturer, not by Wichita Falls Equipment, and claims are handled directly with them.
- Titan Attachments items include a 1-year manufacturer’s warranty.
- Raytree items include a 1-year warranty direct from Raytree.
- Shipping containers are sold as-is with no warranty of any kind.
- All other items are sold as-is, with no warranty offered or implied beyond any coverage the manufacturer independently provides.
We will always help you find the right contact and paperwork for a manufacturer claim, but we are not the warranty provider and cannot approve, deny or fund a claim on their behalf.
Inspect Before You Leave
Please check your equipment over before it leaves our lot. Report any missing parts, shortage or transit damage to us before departure. Once equipment has left our yard we have no way to establish how or when damage occurred, and we cannot accept a claim for it.
Order-In and Special Order Items
Some items are not stocked on site and are ordered in for you. These are marked Not Stocked On Site on the product page.
- Lead times are estimates given in good faith and are not guaranteed.
- Pricing reflects current supplier cost and can change before your order is placed. We will confirm the final price with you before ordering.
- Because these units are ordered specifically for you, please be certain of your selection before we place the order.
Payment
- Cash and verified cashier’s check — 5% cash discount off the listed price.
- Synchrony financing — listed price, no processing fee.
- Affirm financing — listed price, no processing fee.
- Credit and debit cards — handled by manual invoice, not through online checkout. Contact us and we will send an invoice you can pay by card. A 4% processing fee applies.
Prices shown on this website are the listed price. An 5% cash discount comes off that price when payment is made by cash or a verified cashier’s check — a cashier’s check is verified with the issuing bank before the equipment leaves our lot. Every other payment method is charged the listed price. We do not add a processing fee to financed orders; the only processing fee we charge is on card payments, and because those are invoiced by hand it appears on the invoice we send you rather than at online checkout.
Tax Exemptions
We accept Texas Agricultural (AG) and resale exemptions. Bring your exemption certificate at the time of purchase, or send it through our contact form before checkout and we will reply with where to send it. We cannot retroactively refund sales tax once a sale has been completed.
Pickup and Delivery
Sales are by appointment at our Wichita Falls, TX yard. We can help load onto your trailer. Delivery can be arranged on some items for an additional fee — ask us for a quote before you buy.
Questions
If anything here is unclear, ask us before you purchase rather than after. Call or text (940) 400-0305, or send us a message.
These terms apply to purchases made through Wichita Falls Equipment.